OMyFeet.com | FAQs

FAQs

 Primary 

Q: What are the health benefits of good insoles and foot massagers?

A: With Insoles and foot massagers, you improve comfort, performance, and mobility through alignment. Pain or discomfort often occurs when structures of the body are subjected to forces they aren’t designed to withstand.

When your body is properly aligned, the force of each step is more evenly distributed throughout the kinetic chain, reducing pressure, inflammation, and strain on your body.

 

Q: Do you have any store locations in my area?

A: Omyfeet.com does not have any physical store locations at this time.

However, it is our promise that we will ship all orders placed (Monday-Friday) and all other orders will be shipped within 2 business day. Weekends will ship on Monday. 

If you need assistance choosing a product, our customer team is happy to assist you. We recommend using our Contact Form to request a product recommendation from one of our Product Specialists.

Our Product Specialists are available 9:00am - 4:00pm PST.

Monday-Friday, and will be happy to work with you to select the product most likely to meet your needs.

 

Q: Do you make personalized product recommendations?

A: Yes! The best way to get in touch with our product specialists about a personalized recommendation is via our Contact Us form.

Please provide as much information as possible in your request to help our specialists in making a selection, including your foot arch height, any foot conditions (if any) that you suffer from, the activity/activities you would primarily be using the insole for, and the arch support level you find most desirable (if you already know), and the type of shoes you would be using the insoles in most often.

 

Q: Can insoles help with flat feet?

A: Yes, insoles have been shown to benefit flat feet. Insoles help to correct this by aligning the ankle joint to a more neutral position. This helps maintain the integrity of your arches and alleviate pain.

 

Q: Can I trim/cut my insoles?

A: Our insoles are designed for your specific purpose, and for most customers, trimming will be necessary. In some cases, the toe of the insole may bunch up against the edge of the shoe and trimming the insole may help.

We recommend tracing an outline of the stock insoles on the underside of OMyFeet insole and cutting accordingly. Be sure to line up the heel and big toe of both insoles on the larger side, as you can always cut away more. When they are cut correctly, they will lay completely flat in your shoes without folding or lifting.

 

Q: How long will my insoles last?

Although our insoles are made of the highest quality materials, over time, constant wear and heat will eventually compress them. Once compressed, you will no longer feel the original comfort or control in alignment.

For optimal success we recommend replacing insoles every 3 to 5 months. When performing higher impact activities, they may need to be replaced more frequently.


General 

Q: CAN I ORDER IN BULK?

A: Yes, when you order in bulk, you get faster processing and shipping times with free delivery!

Q: WHAT IF I PUT THE WRONG SHIPPING ADDRESS ON MY ORDER?

A: If you accidentally shipped your package to the wrong address we can cancel your order and change the shipping information if your product has not left our facility.

If you package has already shipped please visit our carriers website here. They will be able to "intercept" your package and deliver it to the right location. 

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details.

 

Q: HOW LONG DOES SHIPPING TAKES?

A: Our manufacturers are located around the world. For domestic orders in the United States, it will normally take 8 to 20 business days.

For International orders, please allow up to 30 days.

 

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 2-4 business days to have your order processed.

Our fulfillment manufactures, gets your order ready, packs your ordered item(s) and ships the package(s) out as soon as possible.

Once your order has been shipped, you will receive a tracking number to your order, which you can use here

You may also visit our website at any time and click on our Track Order Status to find the real-time update of your shipment.

If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will investigate further.

 

Q: DO YOU SHIP INTERNATIONALLY & CURRENCY?

A: Yes! We ship worldwide FREE! to ensure that every customer will enjoy his or her shopping experience with us. 

B. Price with display country currency with the present exchange rate. 

 

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely!

We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

 

UNIVERSAL SHOE SIZES | Men & Women

See Global Size Chart tab on product. 

How to Measure & choose the correct size for your foot. Measure as follows:

Once you know your foot measurements, consult the Size Chart on the product pages for actual item measurements to determine which size you should purchase.

 

Men's Shoe Size Chart
Shoe Size Heel to Toe(cm) European
4.5 21.5 34
5 22.0 35
5.5 22.5 36
6 23.0 37
6.5 24.0 38
7 24.5 39
7.5 25.0 40
8 25.5 41
8.5 26.5 42
9.5 27 43
10 27.5 44
11 28.5 45
12 29.0 46
13 29.5 47

*These charts are for reference only. Fit may vary depending on the construction, materials and manufacturer.

 

Women's Shoe Sizes

Shoe Size Heel to Toe(cm) European Great Britain Chinese Size US Size
4 22 34 3 34 4
4.5 22.5 35 3.5 35 4.5
5.5 23 36 4.5 36 5.5
6.5 23.5 37 5.5 37 6.5
7 24 38 6 38 7
8 24.5 39 7 39 8
8.5 25 40 7.5 40 8.5
9.5 25.5 41 8.5 41 9.5
10 26 42 9 42 10
11 26.5 43 10 43 11
12 27 44 11 44 12
****3.5 21.5 33 2.5 33 3.5

*These charts are for reference only. Fit may vary depending on the construction, materials and manufacturer.